Working in retail I have had my fair share of unpleasant customers. Sometimes justified, other times not it is something that comes with the territory. But never before have I experienced the unpleasantness that comes with the upcoming holidays. Holidays are meant to be a time of happiness and family, but from a retail manager’s perspective it is a time filled with unpleasant people I like to call “Holiday Humbugs.”
Although it may sound strange I was excited to work my first holiday retail season. The busy stores, present buying and gift wrapping, it all sounded like a fun and wonderful way to work through the holidays. What I have found instead is that the holidays bring out the worst is shoppers and workers alike. I have yet to decide why but rather than focus the meaning behind the holiday season people focus on the negatives. Long lines become personal attacks on customers, messy stores show disregard for our workplace and tired looks are taken for scowls. Especially with the financial squeeze we are all feeling, now more than ever seems like a time to show common courtesy towards yourself and others. I hate the lines and the hassles as much as the next person, but I think we all could benefit from stepping back, taking a deep breath and remembering our holiday cheer. It may sound corny but if the holiday humbugs went away, shoppers and workers alike would experience a much more rewarding and positive holiday season.